"Dear Hewes Security
I had the good fortune to have Hewes Security install an intruder alarm for me recently at my home.
From the outset the customer service I received was first rate, their Sales Director Nigel visited my home and went through things so thoroughly with me making sure I understood all aspects. He was readily available by email and phone afterwards when I needed further clarification. Nothing was too much trouble.
The installation went smoothly and the 2 engineers who fitted the alarm were so professional in their approach. This has to be one of the best firms I have encountered for their excellent customer services and after care.
A huge thank you to all your staff.
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Maureen Hall |
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| "Charlie serviced our alarm yesterday.He was extremely professional and very pleasant. Can we have Charlie again please for our next service visit?
Thank you." |
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Anne Kurian |
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"Hewes Security recently fitted our alarm system in a very professional and friendly manner. Dave explained everything in detail and answered all our questions, a very patient and helpful person.
We would highly recommend Hewes Security a friendly, professional family firm." |
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John Jonas |
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"I would like to express my thanks and gratitude to you and your guys for an amazing and professional service.
Not only completed everything I asked for, but covered stuff I didn’t think about, courteous and helpful and nothing was too much trouble.
They also didn’t just leave when they had finished, he noticed our panel needed an update and sorted that out too." |
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Kevin Rutter - TEC Supplies |
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| "Great work from Aaron yesterday. When he was
finished, he cleaned up so well, no one could tell anything had been done.
The locks work well and his work was very neat. Please thank him again for
me and merry Christmas to you, your family and your staff family. There will
be more to do in the new year." |
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Marcia Smith-Howard - King's Church |
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"The new CCTV is excellent and I've referred you to my friend who lives just outside HP who is also interested having seen ours last weekend.
On reflection, I'm now interested in a quote for another camera." |
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Simon - Domestic client |
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"I would like to pass on my thanks to Josh from the South Woodham Ferrers Office for his lovely manner and kindness when he visited my mum and dad to check their alarm (it went off early hours twice and they thought a birthday balloon had triggered it off) It turned out that the alarm was fine but someone was trying to get into the house at about 1.30am, it shook my mum up, the realisation someone actually trying to break in as they thought it was a fault with the alarm but Josh’s professional and kind manner put all at ease. He took the time to make sure they were all okay before he left.
A credit to your company and would highly recommend Hewes Security on his merit.
Thank you" |
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Jacqui Newell |
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| "I’d just like to say a huge thankyou to Nigel and his team at Hewes Security for my recent installation. Nigel came round last week and talked me through some options. Between us both we decided on an alarm system and CCTV to the front of the property. A week later I had Jack and Ryan installing. Any mess made they cleaned up. The system itself is easy to use, with Ryan answering even my most stupid questions! He showed me how to access the CCTV via a secure app on my phone. All in all a very thorough and expert manner. Thank you." |
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Ms Fran Jayne - SWF Residential |
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| "Many thanks for your help today and the excellent service provided by your engineer last week. It has been a pleasure dealing with Hewes and I have now signed and returned the cctv and alarm contracts" |
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Cambridge Rapid |
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| "Timothy is a really good guy, polite, thoughtful and really professional." |
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Ms Fenn - Healey |
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| New install today. Compliments to the engginer - Steven, nice job. Very Happy. |
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Mrs Rowe |
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| Our new system was very professionally installed yesterday and your engineers were splendid. A bank transfer is on its way (and one for servicing) and we are delighted that we are using your company. |
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John Clayton |
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"Matt, thank you for all of your help with our alarm over the last few weeks. " |
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Zoe Gardner |
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| "Being totally honest, in terms of the time you spent looking at the building and the notes you took, you were by far the favourite company I was leaning towards using even before the quotes came in from all tenders. Your quote came in as the best both in terms of detail describing what you would do and equipment and also price, so depending on the outcome of the Leadership meeting, my recommendation is to use Hewes Security for the installation of the CCTV if it is given the go ahead." |
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Customer Review |
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| "Old school values, family dedication, top security knowhow. Broad skill sets, highly knowledgeable." |
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John Vincent |
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| Charlie serviced our alarm yesterday.He was extremely professional and very pleasant. Can we have Charlie again please for our next service visit? Thank you. |
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Ann Kurian |
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| Great Security Company. Staff and customer services excellent! It is so nice to deal with a professional family run business. Unlike so many companies these days they are always there for you after installation. Highly recommended!!! |
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James Cook |
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Mr Field wanted to say how nice the engineers were today and that we must have sent our best ones!
"Please pass my compliments to Ryan and Aaron." |
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Anonymous Customer, Essex |
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| "Thank you to Hewes Security for their prompt and efficient service once again. We look forward to using you again in the future." |
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St Swithuns Church, East Grinstead |
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"Thank you so much to Hewes Security who fitted my house alarm, Steve did a brilliant job and explained everything clearly, nothing was too much trouble - well done.
He made everything neat and tidy and I'm not nervous to use this system after his guidance. I would highly recommend this company, very professional." |
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Kim Derbyshire, Essex |
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"I would just like to tell you what a pleasant gentleman your Hewes Engineer is. He soon sorted all the replacement batteries, kindly moving furniture for me where necessary.
It gives us great peace of mind having our Hewes alarm system and with the back up of all your team. Your letter with the annual appointment date also worked perfectly.
So thank you very much from my husband and I." |
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Mr & Mrs Marven, Essex |
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"Hewes Security have been providing a service to Family Mosaic for 10 years and they have never failed to meet our needs.
They play an important part of the security process within our organisation and without their support and understanding of the business, we would not be able to deliver the excellent service we strive to provide.
The engineers are friendly, helpful and knowledgeable and Matt Hewes is always available to discuss technical issues and concerns over the phone.
The administration team provide very good customer service and react to our demands in a professional manner.
Nigel Hewes, our Account Manager is available 24-7. He responds to every request and query within minutes, if not immediately. He understands what we are trying to achieve and will do whatever he can to help us reach our goal; working with us all the way.
Hewes Security tailor-make their service for each individual organisation, making them believe that they are their most valued customer; a process that has kept them on our preferred supplier list for the last 10 years." |
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Tina Alderman, Family Mosaic |
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"I would like to place on record my thanks to Nigel Hewes and your team of engineers for the smooth way in which this project has progressed.
The disruption to our business has been minimal. Dave Dellow & Aaron Flemming have ensured that the work in customer-facing areas has been completed out of normal business hours - which is very helpful - and everything has been left clean and tidy throughout the whole project." |
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Steve Priddle, Think Ford Dealership |
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"I would like to thank all the staff at Hewes Security for your excellent service for the past 19 years. Many many thanks.
Very best wishes for Christmas and the New Year." |
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Ms G. Davies, Essex |
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| "Thank you for going the extra mile to help us out. The professionalism and the speed of your response in our hour of need was unbelievable. We feel so much safer now that we have a Hewes Security system fitted to keep our family and home secure!" |
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Mr & Mrs Parker, Langley Mill, Notts |
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| "Just to say a big thank you for all your assistance today at St. Margaret's church Downham. I was particularly impressed with James the young engineer. He was not only very polite but solved the problem quite logically and quickly. I know problems like this are a minefield to fault find. Thanks." |
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John Edmundson, Chelmsford |
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| "Tim was incredibly helpful and thorough when carrying out the servicing on my alarm yesterday, he even took the time to go over aspects of the alarm that no-one else had in the past. All in all, I can't praise him enough." |
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Mr Haynes, Blackmore |
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| "I just wanted to say thank you for sorting everything out with my alarm. I can't thank Tim the engineer enough, he was fantastic." |
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Mr Cooper, Danbury |
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| "Hewes Security provided our Academy with a 1st class service from the detailed survey and design, to the very thorough installation. They listened to our very specific requirements and went out of their way to ensure we got exactly what we desired. Hewes Security's work was of the very highest standard and I would highly recommend." |
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Mr M. Jones, Globe Academy |
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| "Glenn was very pleasant and efficient. The alarm installation went really well yesterday, very happy." |
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Events Factor Ltd, Woodham Walter |
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| "Excellent service from the engineer and all the Hewes Security team. Highly recommended." |
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Paul Barrow, Chingford, London |
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| "We absolutely love our alarm, it’s brilliant and the smartphone app is so easy to use. The engineer was really helpful too. It’s a quality installation by HEWES and it just makes the whole unit feel secure and more professional. Thank you." |
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"Thank you for a good level of service and credit to the gentleman that installed it (Terry), he is a polite, helpful and very clean worker which are qualities you rarely find these days.
Again, thank you to Hewes Security for installing our system we would highly recommend your company." |
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Denise Hughes - Essex |
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| "We have now used Hewes to install and maintain a security system in two different residential properties, and have been impressed both times by their care and professionalism. I would not hesitate in recommending them." |
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Shelly Cawood - Essex |
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"I've just had my alarm service completed by very very helpful young man, he was knowledgeable, very polite and very thorough, a credit to your company.
Thank you very much for such a great service." |
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Mr Gater - Brentwood, Essex |
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"Thanks to the Alarm and CCTV systems installed by Hewes Security the attempted
break in at our home in Chigwell was unsuccessful, Loughton CID on viewing the CCTV recording commented on the excellent clarity and speed that the company downloaded the images which hopefully will lead to an arrest and conviction.
Over the years the system has been updated and the sensible suggestions by them have been added. The employees
of
Hewes are tidy, contentious and punctual and if one was thinking of installing any security system I would recommend the firm 100%." |
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Mr Williams - Chigwell |
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| "I am so pleased with the service I received, from you. Gemma in particular was extremely helpful and your engineer, Andrew, was very helpful and knowledgeable throughout the installation of my new audible alarm system. I will definitely be using Hewes Security in the future and I would recommend you to anyone." |
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Mrs Wall - Essex |
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"It's so nice to speak to someone that you can understand, is warm and friendly and knows what they are talking about. It seems a rare thing these days to get any sort of service.
Whenever anyone asks me about alarms etc. I will always point them to you." |
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Simon - Maldon Jewellery, Essex |
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"I've just had a visit from Stefan and wanted to say what a pleasure it was to have him at our property, it was so nice to have someone like Stefan working for us.
I'd like to pass on my thanks and appreciation, your engineers are a credit to the company." |
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Mr Hawkins, Chelmsford |
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| "I would like to commend Terry for his work here, which he completed this morning. He combined knowledge, professionalism and efficiency with friendliness and courtesy at all times. He showed respect for me and my home and was very good at explaining the options and how the system worked - an excellent young man." |
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Mrs Angold, Essex |
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| "Outstanding service from Hewes Security early this morning when our house alarm errored in Essex. Highly recommend them. Sleep tonight!" |
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Andrew Bedford, Essex |
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| "I recommend Hewes Security to all my friends and contacts, they are simply the best at everything they do and always provide a great service." |
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Mr S. Bondarenko, Solarfly |
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"Hewes Security provided me with an excellent security system designed around our business needs. The installation took place while we were open for business and their staff were considerate and professional.
More importantly, the after sales Hewes have provided is fantastic, a forward thinking Company with traditional attentive service. They always answer the telephone day or night!." |
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Mr A. Cribben, Club Woodham |
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| "Excellent service from the engineer and all the Hewes Security team. Highly recommended." |
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Paul Barrow, Chingford, London |
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| "Glenn was very pleasant and efficient. The alarm installation went really well yesterday, very happy." |
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Events Factor Ltd, Woodham Walter |
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| "Very happy with today's service. James was very polite and very tidy with how he carried out the service." |
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Mr Diggens, Essex |
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"I just wanted to send a quick note to express how pleased I am with my alarm and the service from Hewes Security.
I've been very happy with the system that was fitted in February this year, and was impressed with the professionalism of your sales and installation staff, all of whom were polite, thorough and helpful. I have already passed on my recommendation to some friends and family following the installation.
Earlier this week the alarm triggered whilst I was not at home (thankfully it was a false alarm caused by a neighbourhood cat). I was really grateful for your staff member (Lisa) taking the time to call me straight away to notify me, even though we don't have a contract in place stating that Hewes are to notify me on activation. This additional level of customer care really impressed me, and helped me to deal with the situation quickly. Following this incident I have passed on to friends how impressed I've been with Hewes, and how happy I am that I chose to use Hewes for my alarm system.
I hope that my gratitude can be passed on to all of the staff at Hewes who have been involved in my contract; all are a credit to your company. I will certainly be recommending Hewes further to friends and family." |
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Mr D. Slawson, Essex |
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| "Very happy with today's service. James was very polite and very tidy with how he carried out the service." |
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Mr Diggens, Essex |
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